Support Center

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Support Forum

How to use Support Forums

The support forum is the place to go if you have a specific problem with one of our products and you did not find a solution elsewhere. Read more to learn how to use the Forum.

Where to find it ?

You need to own an activated account to be granted access to the forums. Log in to your account and click on the forum link in the top navbar. You should be redirected to the forum main page.

Forum channels

Our Forum has 3 main channels:

  • Welcome:
    This channel topics are made for newcomers, so they find out quickly how to get started with the forum.
  • Theme support:
    Beside the general questions subchannel, a subchannel is available for every premium theme we release. Ask your theme related questions there.
  • Freebies:
    This channel has only one subchannel, a general discussion about freebies. You can ask for support, for enhancements or whatever is on your mind about freebies.

Response time

We answer support inquiries in less than 48 hours during weekdays, depending on the number of pending support inquiries and the timezone you might be in. Before posting, please read the rules and guidelines for the support forums.